Explore our Frequently Asked Questions for helpful information about our products and services. Below, you'll find answers related to accounts, warranties, returns, and delivery. If you need further assistance, our friendly support team is always ready to help!

ACCOUNT

• How can I check my order status?
o Log in to "My Account" and enter your email and password to track your order.

• Why can’t I see my order under my account?
o If you checked out as a guest or weren’t logged in, your order won’t appear under your account. Please contact us with your name and order number, and we’ll assist you.

• Can I place an order without creating an account?
o Yes, we offer guest checkout. However, having an account allows you to track orders and manage your details easily.

• How do I update my shipping address?
o You can update your address under "My Account." If your order has already been placed, please contact us immediately to update your details before dispatch.

RETURNS

• Can I return my order within 90 days?
o Yes! We offer a 90-Day Test Drive on all wiper blades. If you’re not satisfied, you can return your order for a refund or exchange within 90 days. Contact our support team to start the process.

• How do I return my order?
o Visit our Returns page for instructions. Returns are quick and easy, and refunds are processed once we receive and inspect the item.

SHIPPING

• How much does shipping cost?
o Standard shipping is free across Australia. Express Post is available at an additional cost for faster delivery.

• How long does delivery take?
o Standard Delivery: 2-7 business days
o Express Delivery: 1-2 business days
o Please note: Delivery times may vary based on location, peak seasons, and courier delays.

• Which courier do you use?
o We use Australia Post for all standard and express deliveries.

• Do you ship outside Australia?
o Currently, we ship only within Australia. However, if you're overseas, contact us, and we’ll try to assist.

• Can I pick up my order in person?
o No, we do not offer local pickups. All orders are delivered straight to your door with fast and free shipping.

PAYMENT

• What payment methods do you accept?
o We accept Visa, Mastercard, and PayPal.

• Is my payment secure?
o Yes! Our website is secured with SSL encryption, and we do not store credit card information.

• Do you accept direct bank transfers?
o No, but you can use PayPal eCheque, which functions similarly to a bank transfer.

• Do you offer Afterpay?
o We do not offer Afterpay currently but we are working on adding it soon.

• How long does payment processing take?
o Most payments clear instantly. However, PayPal eCheques can take a few days. Orders are shipped once payment is received.

WARRANTY

• How long is the warranty on your wiper blades?
o We provide a 1-Year Warranty on all wipers, covering issues like streaking, noise, and performance degradation.

• What does the warranty cover?
o The warranty covers manufacturing defects and normal wear and tear that affects performance.

• What is NOT covered under warranty?
o Damage caused by improper installation, misuse, accidents, or exposure to harsh chemicals is not covered.

• How do I claim a warranty replacement?
o Simply contact our support team with your order details and a description of the issue. We’ll arrange a replacement or refund if eligible.

ABOUT US

• What makes your wiper blades different?
o Our wipers are engineered to deliver premium performance at an affordable price. We focus on durability, precision fit, and smooth operation to give you the best possible driving visibility.

• Why should I buy from you?
o We offer:
✔ Market-leading quality wiper blades
✔ A Perfect Fit Guarantee for your car
✔ 90-Day Test Drive – risk-free returns
✔ 1-Year Warranty for long-lasting performance
✔ Fast & Free Shipping across Australia

• Where is your company based?
o We are 100% Australian-owned and operated with a local warehouse to ensure quick shipping and excellent customer support.

• Will I get a tax invoice with my order?
o Yes, since we are GST-registered, a tax invoice is automatically emailed to all customers after purchase.

• Do you offer wholesale orders?
o Yes, we do! Please reach out to us with your requirements.