At Apex Wipers, we stand by the quality of our products. If you’re not completely satisfied, we offer hassle-free returns and guarantees to ensure you get the best fit and performance.

90-Day Test Drive – Risk-Free Guarantee

Not happy with your wiper blades? No problem! If they’re not performing as expected within 90 days of purchase, you can return them for a full refund.

What’s covered?
• Full refund.

What’s not covered?
• Return postage costs (customer covers return shipping).
• Accessories, consumables, fluids, or liquids.
• More than one claim per year per customer.

Perfect Fitment Guarantee – We Guarantee the Right Fit!

We’ve meticulously ensured that our wipers match the vehicles listed on our site. If you purchase wipers for your car and they don’t fit, we will:

• Send you a replacement set for FREE.
• Cover the return shipping of the incorrect pair (if required).

What’s Covered?
If you selected your vehicle correctly and the wipers:
• Touch the window frame.
• Have a connector that doesn’t match.

What’s Not Covered?
• Incorrect vehicle selection (returns are still accepted, but shipping costs apply).
• Vehicles personally imported into Australia (only covers officially sold Australian vehicles).
• Initial postage costs for incorrect orders ($8.95 if you received free shipping).

Refunds & Replacements

We will assess each return individually and may offer either:
• A refund OR
• A replacement, depending on stock availability and circumstances.

Important: Refunds or replacements will only be issued after the original wipers are returned to our warehouse for inspection. Keep your return tracking details to monitor the process.

Refund Processing Time: Refunds are typically processed within a few business days of receiving your return.

Damaged or Lost in Transit

If your wipers are damaged or lost in transit, we will:
• Offer a refund or replacement.
• No refund if ATL (Authority to Leave) was selected and the package was stolen or misdelivered.

If your item is lost or damaged, please Contact Us so we can begin an investigation.